Retail Focus 5/18/20 – Customers’ Spending Plans; the Review Culture & Retail

In a special episode of the podcast, we’re joined by two interview guests. The first, Karl Haller, is the global lead for IBM’s Consumer Center of Competency. He’ll discuss IBM’s recent study that speaks to how consumers expect to spend in the coming months, and the changes that we can expect to see from retailers when we transition to a new normal. We’re also joined by Derek O’Carroll, CEO of Brightpearl, who talks about the rise of the review culture now that consumers are shopping via digital now more than ever, and what retailers can attempt to do to prevent negative reviews in the future. Finally, we look ahead to the news we’ll cover on the next podcast, including Walmart earnings.